Shipping policy

Order Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with a tracking number.

Estimated Delivery Times
Region Estimated Delivery Time
France 7 to 12 business days
Europe 7 to 12 business days
International 15 to 30 business days

Note: These delivery times are approximate. Delays may occur due to exceptional circumstances (customs, weather, holidays, etc.).

Shipping Costs

France: Free standard delivery on orders over €60. Below this, a fixed fee of €4.90.

Europe: Free delivery on orders over €60.

International: Free delivery on orders over €60.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number. You can track the progress of your package directly on the carrier's website.

Customs and Taxes

Orders shipped outside the European Union may be subject to customs fees or import taxes. These fees are the customer's responsibility.

Delivery Not Received

If you have not received your order after the estimated delivery time:

Check the status via the tracking link.

Contact us at flexmotion365gmail.com if no update is available within 10 business days.

Incorrect Address

Please check your address carefully before confirming your order. In the event of an error, we cannot be held responsible for undelivered packages.